TY  - BOOK
AU  - KITTY O.LOCKER, STEPHEN KYO KACZMAREK
TI  - BUSINESS COMMUNICATION: BUILDING CRITICAL SKILLS 5TH EDITION
SN  - 978-0-07-122100-9
PY  - 2011///
CY  - NEW YORK
PB  - MC-GRAW HILL INTERNATIONAL EDITION
ER  -